Why do you use coconut wax?
Coconut wax is created from a blend of coconut oil and other plant-based waxes. Soft in nature with a low melting point, coconut wax requires the addition of harder waxes in order for it to solidify and hold up during transit in the summer months. In terms of performance, coconut wax burns slower and emits significantly less soot than other waxes, with superior scent throw.
In doing our research, we discovered that coconuts have a variety of sustainable properties:
1. Absence of pesticides
2. Limited use of heavy machinery; creating employment opportunities for local farmers
3. All parts of the coconut can be used; from the water to the husk, every part of the coconut can be utilized for food, decor, or dishware
4. Currently, no major links to deforestation
Do we believe it is the best out there?
Not necessarily. Given our current resources and technology, yes, but as the demand for coconuts grows, so will the need for more land and efficient cultivation methods. For now, we believe this is a great starting point and it certainly allows us to create quality products harmless to humans, animals, and the environment.
However, we are hopeful of the technology the future will bring and look forward to the day where we can adopt a crop that is sustainable in every aspect.
What goes into your candles?
1. Coconut-soy wax with a small amount of food-grade paraffin
2. Cotton wicks with a paper filament, primed with vegetable wax for optimal performance
3. Fragrance oils -- we use a combination of natural, synthetic, and essential oils
View our full list of ingredients here here
Do you use natural or synthetic fragrance oils?
Both! We use a combination of fragrance oils (natural and synthetic) and essential oils -- all of which are non-toxic, dye-free, phthalate-free, and paraben-free.
Natural oils can only be produced from natural ingredients whereas synthetic fragrances create more opportunities, allowing us to create a more complex scent profile
Though we marvel at the idea of working with only natural oils, the reality is that working with certain natural oils can be unsustainable due to the large amount of material needed to produce a small amount of fragrance
How long do your candles last?
Our candles are made to last 50+ hours. The lifespan of your candle will vary depending on how you care for your candle.
Please refer to our Candle Care guide for tips and tricks on how to care for your candle and make it last as long as possible!
How do I make a Deconstructed Candle™?
Making your own deconstructed candle is very easy and only takes a few minutes!
Instructions can be found at the bottom of the Candle Care + Instructions page.
What kind of vessels / jars can I use?
When making your own candle, use vessels that can withstand heat, won't leak, crack, or catch fire.
Try using jars that are:
• Approximately 3" Wide
• Thick Glass
• Glazed Ceramic
• Sealed Concrete
• Metal Tins
Will the extra wax along the walls go to waste?
Nope! Once you heat the bag, the wax will melt into a pool of liquid gold, ready to be poured and made into a candle.
How long will it take to get my order?
We typically process orders within 3 business days (excluding holidays) and an additional 5-7 business days to arrive. You will get a tracking number with your shipment confirmation email.
What shipping carriers do you use?
We utilize all major shipping carriers, alternating between USPS, UPS, or FedEx Home Delivery. However, our decision is dependent on the service that provides the fastest shipping to your address.
A tracking number will be given once your order has been fulfilled, giving confirmation to which provider has been utilized.
Do you ship overseas?
Currently, we only ship within the U.S. and Canada.
RETURNS + EXCHANGES
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Simply email us at firstname.lastname@example.org and we will take you through the process.
All returns must be made within 7 days of receipt of merchandise, unused, and in its original condition. The customer is responsible for paying return shipping charges.
Can I make changes to an order I've already placed?
Changes can be made prior to your items being shipped out. In order to avoid additional costs, send us a email us at email@example.com and we will take you through the process.
My product arrived damaged. Now what?
In the unlikely event that the product arrives damaged or broken, snap a photo with your phone and email the image to firstname.lastname@example.org with your name and a brief message, and we will ship a replacement or issue a refund within a few days.